Discount up to 50% for first purchase only this month.
Here at Vireless we want you to be totally satisfied with the products and service we offered. In the rare event that you are not satisfied with your purchase, please refer to the following returns & refunds options.
1.0 Faulty Product Claims
2.0 Change of Mind Policy
3.0 Return Terms & Guidelines
If we have delivered incorrect items, or the items you have received are faulty (when ordered correctly) please contact us within 30 calendar days of your receipt to discuss further. We reserve the right to decline an exchange, refund or repair where any product fault is due to misuse or neglect. Always retain your product and do not dispose of the item so that we can assess your claim.
An additional 15 days will be allowed for return during the Christmas holidays.
We have a 3 stage process as follows:
Please send your full name, order number, relevant contact information and a brief description of your claim to sales@vireless.co.nz within 30 calendar days of purchase to discuss further. In some cases, our IT troubleshooting tips may be able to resolve the issue, if not we have to request more information from you and advance your claim to the below stages.
At this stage we require you to provide our team with photos/video of your product clearly showing the fault. Details of this stage are as follows;
Due to the technicality of our product, we may request a physical assessment of your your product. In this situation your claim will advance to our Stage 3, Physical Assessment. Please note if a valid photo/video proving your product is faulty is not sent through with 30 calendar days of purchase, you will not be eligible for a return or refund.
This stage requires your product to be returned to our warehouse for a physical assessment of the fault. Details of this stage are as follows;
If you have changed your mind concerning your purchase, and your product has not been shipped you can request a refund under the following conditions.
If your product has already been shipped please refer to Stage 2
If you have changed your mind concerning your purchase, and your product has been shipped you can request a refund under the following conditions.
To qualify under our Change of Mind Policy, your purchase must be unused and in the same condition that you received it, including all original packaging and accompanying material. The products must be sealed.
We will only provide a refund to you when we have received your product/s. You will be responsible for all return shipping costs including a track-able shipping code. Return of the product remains your sole responsibility and risk. We accept no responsibility for items damaged or lost in the return transit. You will not be refunded any original shipping costs.
If the product is damaged in any way and you have initiated the return after 30 calendar days from purchase, you will not be eligible for a refund. Further to this, if a valid photo/video proving your product is faulty is not sent through with 30 calendar days of purchase, you will not be eligible for a return or refund and an additional 15 days will be given during the Christmas holidays for the return.
We reserve the right to decline your claim where product misuse or neglect is evident.
If anything is unclear or you have more questions, feel free to contact our customer support team on our Contact Us page and we will get back to you within 2 working days.
100% Original product that covered warranty by the vendor.
You have the right to return your orders within 30 days.
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